Frequently Asked Questions
Can't find what you're looking for? Email us at about@insidevelvetvault.com.
- What is your return & exchange policy?
We want you to love your purchase! If you are not completely satisfied, we are happy to help you get it sorted out. Our policy guidelines depend on when you bring your items back:
- Within 14 Days: You are eligible for a full refund back to your original form of payment.
- Within 15–30 Days: You are eligible for an exchange or store credit to find something else you love.
- What conditions must my items meet?
To keep our inventory beautiful for all of our local shoppers, items must meet the following criteria to be eligible for a return or exchange:
- All original price tags must be attached.
- Items must be completely unworn, unwashed, and unaltered.
- Items must be free of makeup, deodorant stains, perfumes, or pet hair.
- A physical receipt or proof of purchase in our system is required.
- Are any items final sale?
Yes. To protect our small startup, the following items cannot be returned or exchanged:
- All clearance, markdown, and discounted sale items.
- How long will my shipment take to arrive?
We work hard to get your order to your doorstep as quickly as possible! Total delivery time includes both processing time and shipping transit time. Here is what you can expect:
- Processing Time: Orders are processed and packaged within 1–3 business days (excluding weekends and holidays).
- Standard Shipping: Usually takes 3–5 business days via USPS Ground Advantage or FedEx Ground Economy.
- Priority Shipping: Usually takes 1–3 business days via USPS Priority Mail or FedEx Home Delivery.
- How much does shipping cost?
- Orders over $150: FREE standard shipping!
- Orders under $150: $8.50 flat rate standard shipping.
- Priority Shipping: calculated at checkout based on your location.
- Do you ship internationally?
- Currently shipping to U.S. addresses only.